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Select Forgot Password? on the Altiora sign-in screen, enter your registered email address, and choose Send Reset Link. Open the message from Altiora and follow the secure reset instructions. You can use Resend Email if a message does not arrive after a few minutes

Confirm that you entered the email registered to your Altiora account, then check spam, junk, promotions, and any email filters. Wait a few minutes before selecting Resend Email. If repeated attempts still do not arrive, contact support without sharing your password

Use the same provider you originally used to create the account. Confirm that you are signed in to that provider, allow pop-ups or redirects for Altiora, and retry on a stable connection. If the provider reports that an account already exists, return to Altiora and sign in with the original method instead of creating another account

The current Altiora sign-in field accepts either your username or registered email address. Use whichever you remember, together with your password. Social accounts should normally continue using their original Google button

A session can end after security changes, cleared browser data, an app update, or a long period of inactivity. On a private device, Remember Me can reduce repeated sign-ins. Do not use that option on a shared device. If sign-outs continue, update the app, restart it, and reset your password if you suspect unauthorized access

Choose Create Account from the sign-in screen. Complete the requested account details, enter and confirm your password, then finish any verification or profile steps shown. You can also sign up with a phone number, or choose Google under Sign Up With.

Email verification confirms that you control the address connected to your account. It helps protect password recovery and important security messages. Use the newest verification message, and check spam or junk if it is missing

Follow the requirements displayed on the account creation screen, since they may evolve as Altiora’s security controls are updated. Use a long, unique password that you do not reuse elsewhere, and make sure the password and confirmation fields match

Altiora usernames must be unique. The name may already belong to another account or may be reserved. Try a clear variation using initials or a small number, while avoiding personal information you would not want visible on your profile.

First identify which account contains the profile and activity you want to keep. Sign out of the duplicate and continue using the preferred account. If you need help closing the duplicate, you can delete or pause the account from the account settings. For help reviewing possible account options, contact support with the email addresses involved—never send passwords

Tap the golden round create button with a + on the Altiora screen, then choose the photo or video you want to share, add helpful context or a caption, and review the post before publishing. Only upload media you created or have permission to share, and follow the Community Guidelines

Cheers are Altiora’s positive way to celebrate effort, progress, and helpful content. Use them to encourage other movers without turning the experience into unhealthy competition

Challenges are coming soon to Altiora. Once available, you’ll be able to review challenge details before joining and share progress safely at your own pace.

Open the profile screen, then open the profile menu button. In the dropdown, select Edit Profile. Update the fields available in your current app version, choose a profile image you have permission to use, and save. If a specific field is locked, it may require verification or help from support.

Open the available menu on the post, comment, profile, or Circle and choose Report. Select the reason that best matches the concern and add accurate context when requested. Altiora moderators—and Circle owners or moderators where applicable—review reports under the Community Guidelines

To save a post, press the bookmark/save icon on a Flow or Circle post. For Flow posts, open your profile screen and go to the Bookmarks/Saved tab. For Circle posts, open the Circle menu and select Saved Posts

From the Community screen, open the search screen using the icon at the top right, or open it from the Community menu. Browse Circles by topic, open one that matches your interests, review its description and rules, then tap the available Join button. Some Circles may require owner approval before you can participate

Open the desired Circle screen and press the Joined button. This will directly remove you from the Circle

Open the Community menu screen using the top-left menu icon, then tap the Create Circle button. Add a clear name, purpose, description, and rules before inviting members

Owners and moderators can enforce the Circle’s topic and additional rules using the controls available to them. They may review reports, remove content, or restrict participation. Circle rules work alongside Altiora’s Community Guidelines and cannot replace them

A post may be removed when it is off-topic, breaks that Circle’s rules, or violates Altiora’s Community Guidelines. Review the Circle rules and any notice you received. If you believe the decision was a mistake, contact the Circle owner or Altiora support calmly with the relevant details

Use a unique password, keep access to your registered email secure, and never share reset links or verification codes. Enable two-factor authentication from the app settings. On shared devices, uncheck Remember Me on the sign-in screen before logging in, then sign out when you finish. Altiora’s handling of personal information is described in the Privacy Policy

If Multi-Factor Authentication is available for your account, it will appear in Inner Settings > Account Safety > Two-Step Verification with setup instructions. Follow those instructions and store recovery information safely. If you do not see the option, it may not yet be enabled for your current app version

Confirm that your account email is correct, check spam and junk folders, and wait before requesting another code. Use only the newest code or link because older ones may expire. Contact support if delivery repeatedly fails

Go to Inner Settings > Account Safety > Devices & Sessions to review active sessions and trusted devices. Remove anything you do not recognize, then change your password. If you suspect unauthorized access, reset your password and contact support

Change your password immediately, secure the email or social account connected to Altiora, and sign out of unfamiliar sessions from Inner Settings > Account Safety > Devices & Sessions. Contact support with the time and device information from the alert, but never send your password or verification codes

Go to Inner Settings > Profile & Info > Change My Password. If you cannot sign in, choose Forgot Password? on the sign-in screen and reset it through your registered email.

Changing your email address is not currently available in-app. Contact support for migration options to your new email address

Review notification preferences in Altiora Settings, then confirm that notifications are permitted in your phone or browser settings. Available notification types may differ by device and app version

Go to Inner Settings > Profile & Info > Account removal options. From there, you can either deactivate or delete your account. Altiora may need to verify account ownership before processing the request

Go to Inner Settings > Profile & Info > Get My Data to request or export your data. If you encounter any issue, contact support

Close and reopen Altiora, confirm your connection, update the app and device software, then restart the device. If the issue continues, note what you were doing, your device model, and operating system before reporting the bug

Check your connection and confirm Altiora has permission to access photos or media. Try a shorter or smaller file in a common format and keep the app open while it uploads. Also check that your content follows our moderation rules in the Community Guidelines. If one file repeatedly fails, try another to determine whether the issue is file-specific. If uploads still fail regardless, contact support

Switch between Wi-Fi and mobile data, refresh the feed once, and reopen Altiora. Disable any network filter that may block media, then check for an app update. Avoid repeatedly refreshing while the connection is unstable

Confirm notifications are enabled both in Altiora Settings and in your device settings. Check battery-saving or focus modes, then reopen the app. Some notification categories may not be available in every release

Refresh once, try a current browser, and temporarily disable an extension that may block scripts or cookies. Clear site data only if needed because doing so can sign you out. If the problem continues, include the page address, browser, and a screenshot when contacting support

Use the Contact page and describe what happened, what you expected, and the steps that reproduce it. Include your device, operating system, app or browser version, and a screenshot if it does not contain private information